Payment methods
PAYMENT METHODS
You can choose to pay with debit and credit cards, which are managed by Shopify Payments. You can also pay with Paypal, Apple Pay and Google Pay. Granelito does not handle any bank or credit card numbers itself.
PAYMENT BY CARD
Pay securely with Visa, MasterCard, Maestro, American Express or Union Pay. Your payment is processed by Shopify Payments using secure encryption and following strict banking standards. Your card details are sent directly to the bank and cannot be read or retrieved by anyone other than your bank. Granelito does not charge any additional fees for card payments. However, your bank may charge an additional fee depending on the type of card and bank. When paying by credit or debit card, the terms and conditions apply as soon as the card transaction has been approved. In the event that no payment is received after sending your order, the order may be automatically canceled by Granelito.
- All transactions are encrypted for your security, more information on security can be found in the 'payment and security' section.
Which currency is displayed on the website? The currency is determined by the address and country the package is being sent to. We offer payment in EUR, USD, SEK and GBP. VAT is included in the price and is based on the country to which the package is sent.
When will the money be withdrawn from my account?
The Granelito payment process includes several control steps to maximize security. When paying by credit card, the money is reserved from your account as soon as you approve your order. The money is then deducted as soon as your order is registered. When you have just placed your order, the reserved amount is what you see at your bank. This is common with banks that handle credit card transactions to ensure sufficient resources and account authenticity.
What should I do if there are problems with the payment? Please contact Granelito Customer Service.
Why is my payment rejected? There are several reasons why payments are declined by our payment system, the three most common reasons are as follows:
The money is not enough. Make sure there is enough money in your account to complete the purchase.
The credit card is not issued in the country you are in. Make sure that the credit card you are using is issued in the same country you are in at the time of ordering.
Your bank does not accept online payments for security reasons. Many banks do not accept international online purchases for security reasons. Contact your bank and make sure they accept this international online payment on our website.
How do I use a discount code or electronic gift card? When you complete your order, simply enter your code, regardless of type, at the checkout. The final total will then be recalculated and you will see your final total and how much has been deducted.
SECURITY
Are my payment details secure? When you pay by/via credit card and bank, these transactions are handled by Shopify Payments, which also ensures security.
Do you store my payment details? Granelito does not receive or store any payment data. All transactions are handled directly by our payment provider. Your credit card details are sent directly to the bank and cannot be read or retrieved by anyone other than your bank.